Welcome to Goldfinn CWS (“we”, “our”, “us”, “Goldfinn”).
Protecting your privacy is of paramount importance to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://goldfinncws.com, and when you engage with our services, including but not limited to brand monitoring, business insights, and threat intelligence services (“Services”, “Goldfinn CWS”).

By accessing or using our Website or Services, you agree to the terms of this Privacy Policy.
If you do not agree, please do not access or use the Website.

1. Information We Collect

We collect different types of information in connection with providing our Services:

2. Purpose of Collecting Information

We collect and process information for the following lawful purposes:

• To create and manage your account
• To deliver subscribed services and solutions
• To monitor brands/assets as per the subscribed services
• To alert you regarding potential threats
• To send administrative updates, monthly reports, and newsletters (if opted-in)
• To respond to support requests and service-related queries
• To comply with applicable laws and enforce our Terms
• To improve, personalize, and optimize our Website and Services
• To detect and prevent fraud, abuse, and security incidents

3. Legal Basis for Processing Information

We process your data under the following legal bases:

• Contractual Necessity: To perform obligations under the subscription agreement
• Legitimate Interests: To monitor and improve our Services and security
• Consent: For marketing communications and non-essential cookies (you may withdraw consent anytime)
• Legal Obligations: To comply with regulatory requirements

4. Data Protection and Security

We implement technical and organizational measures to protect your data, including:

• Secure data transmission via SSL/TLS encryption
• OTP-based login authentication
• Restricted data access based on roles and responsibilities
• Regular server updates, backups, and vulnerability assessments
• Confidentiality obligations with all personnel and vendors

While we strive for best-in-class security, no system can be completely immune to breaches.
You acknowledge and accept this residual risk.

5. Sharing of Information

We do not sell or rent your personal information.
We may share information in the following circumstances:

• Service Providers: Cloud hosting, payment gateways, CRM platforms, analytics providers, strictly under confidentiality agreements
• Legal Requirements: If required to comply with legal obligations, court orders, or law enforcement agencies
• Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred with notice
• Protection of Rights: Where necessary to protect rights, safety, or property of Goldfinn, its users, or others

6. Confidentiality of Monitored Data

Any brand information, trademark details, or business intelligence gathered during service provision will be:

• Treated as confidential
• Accessed only by authorized personnel
• Used strictly for providing contracted services
• Not disclosed to third parties without your express consent, except where legally required

7. Retention of Information

We retain your personal information and monitored asset data:

• For the duration of your subscription and any renewal periods
• As needed for compliance with legal obligations (e.g., accounting, tax)
• Until deletion is requested, subject to minimal archival obligations for compliance

Upon termination of services or account deletion request, we will delete or anonymize your personal and brand data, except where retention is mandated by law.

8. Your Rights

Subject to applicable laws, you have the following rights:

• Access: Obtain a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation on processing
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your data in a structured, machine-readable format

To exercise your rights, please contact us at support@goldfinncws.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Analyze website usage
• Remember your preferences

By using the Website, you consent to the use of cookies.
You can manage your cookie settings via your browser.

10. International Data Transfers

Currently, our services are primarily intended for users in India.
If any information is transferred internationally (e.g., through cloud storage providers), it will be protected by contractual safeguards compliant with applicable data protection laws.

11. Children’s Privacy

Our Website and Services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

12. Disclaimers Regarding Service Scope

While Goldfinn provides brand monitoring, threat detection, and business intelligence,
  we do not provide legal advice, legal representation, or legal opinions unless explicitly stated through a separate engagement with licensed professionals.
All actionable decisions based on our reports and insights must be independently verified or consulted with qualified legal counsel.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Changes will become effective upon posting on the Website with an Last Updated On Date.
We encourage you to review this Privacy Policy periodically.

14. Contact Us

For any questions, concerns, or requests regarding your privacy, please contact:

Goldfinn CWS
Email: support@goldfinncws.com
Website: https://goldfinncws.com